EE DOWN: Parts of UK suffer 4G outage leaving mobile customers offline

EE customers have been reporting issues with their internet and data today, with independent outage monitor Down Detector recording a spike in reported network issues. The reported problems began around 12.30pm UK time with customers in areas such as London, Glasgow and Birmingham saying they’re experiencing issues. Down Detector UK has registered a peak of around 1,000 reports of EE down, and have been receiving a steady stream of EE down reports for hours today. 

As the reported issues hit EE customers took to Twitter to talk about the problems they were facing.

One tweeted: “@EE I’ve lost all signal from my phone. Can’t even get 3G/4G. Is the network down?”

Another posted: “@EE is there something going on, why’s my connection down to 3G? And keeps letting me use internet and then doesn’t”.

One added: “Can’t access my internet or make calls is EE down?”

While another wrote: “Hey @EE, I think your 5G/4G data services are down. Myself and 6 others unable to access anything other than 3G in Liverpool right now.

“Different devices and OS.”

In the aftermath of these reports emerging contacted EE to find out if there are problems with the network today and if engineers are looking into the issue.

A spokesperson for the leading mobile provider confirmed that “some” customers were having issues making calls and using data, and that the telecoms giant were working on a fix.

An EE spokesperson said: “Some customers are having problems making calls and using data on our network.

“We’re working as quickly as possible to fix this and we’re really sorry for any inconvenience caused. EE broadband and landline services are not affected and customers can use Wi-Fi calling to stay connected.”

While the official EE Twitter account also added in a statement posted around 5pm UK time: “We are sorry that a number of our customers are having trouble using our mobile services. We’re working to get things back to normal as quickly as possible and will keep this thread updated.”

According to Down Detector stats, the majority of affected EE customers are having trouble with their mobile internet today.

Data from the outage monitor – which tracks mentions around specific topics to detect the moment a wide range of services go down – also listed the areas reportedly affected by EE service issues.

According to Down Detector, areas where EE customers are experiencing issues today include Leeds, Liverpool, Birmingham, Edinburgh and Nottingham.

More to follow…